IntervalZero RTX64, Technical Support for Real-Time Windows 10

Technical Support

IntervalZero supports RTX/RTX64 products in the form of product documentation, video tutorials, add-on utilities, and help with issues via person-to-person support.

Support Issues may be submitted via a login and password that was provided with your support agreement.

To contact Support by phone, please call 781-996-4481 (+1 outside the U.S.). At the auto-answer prompt, please press 3 for Support.

Hours are Monday-Friday from 8:30 a.m. to 5:30 p.m. EST (excluding U.S. holidays).

 

Note: The previous Customer Support portal is no longer accessible. For more information, see our Support Portal FAQs.


 

Support and Lifecycle Policies

IntervalZero Support Agreement

Updated: 5/6/2020 The IntervalZero Support Agreement.

IntervalZero SDK Upgrade Agreement

Updated: 5/6/2020 The IntervalZero SDK Upgrade Agreement.

RTX64 Lifecycle

Updated: 4/8/2021 Information on the IntervalZero RTX64 product lifecycle.

RTX Lifecycle

Updated: 4/21/2021 Information on the IntervalZero RTX product lifecycle. Note that the RTX product line is no longer under support.